Terms and Conditions
Please Review Our Policies for a Smooth and Enjoyable Experience
The owners of Noonaweena Retreat Centre (‘Owners’) hire out Noonaweena Retreat Centre (‘Centre’) to you (‘Hiring Party’), subject to acceptance and confirmation of your booking, on the following conditions. Carefully read and tick each condition.
All bookings must be confirmed with a 50% deposit, and the full payment must be finalised at least 14 days prior to arrival. No booking is confirmed until the deposit is received.
In the event of cancellation greater than or equal
to 3 months prior to the date of check-in, a full reimbursement (less a $150 administration fee (plus GST)) will be given. For cancellations less than 3 months prior to the date of check-in, a refund of any payment (less a $150 administration fee (plus GST)) will be given only if the Centre is re-booked for the same period (with a proportionate refund given where only part of the Centre is re-booked or the Centre is re-booked for only part of the period). Any change to a booking will be treated as a cancellation and re-booking. Bookings are not transferable.
The manager of the Centre (‘Manager’) may cancel bookings at the Manager’s discretion for any reasons whatsoever. On cancellation by the Manager a full refund is payable.
Smoking is not permitted except in the designated smoking areas outside. No illegal drugs are permitted
in the Centre & the Hiring Party must ensure the responsible consumption of alcohol by the Hiring Party and guests of the Hiring Party (collectively ‘Guests’) at all times, including the non-supply of alcohol to minors.
Guests must only use the Centre according to the permitted use as stipulated by the Manager
(also see Noonaweena Permitted Use of Premises information sheet).
Guests are not permitted to bring animals onto the property.
The Centre is an adult retreat centre and therefore children are not permitted on site for safety reasons. Dependent infants may be permitted with prior approval from the Manager.
Accommodation prices are on a per room, per night basis, max two people per room. Single rooms are charged at full rate and extra guests (three per room) incur a 50% surcharge.
Flora and fauna and the surrounding environs of the Centre are not to be disturbed.
Excessive noise, as determined by the Manager in their absolute discretion, is prohibited at any time.
Guests must take all reasonable care with all Centre facilities and any damage caused during the term of the booking will be the responsibility of the Hiring Party.
Permitted Guests use the Centre as licensees only and the Owners retain possession of the Centre at all times. The Manager and other staff may enter all parts of the property for the purposes of inspection and to carry out other tasks, but will not unreasonably interfere with the activities of Guests.
Guests must use the property in conformity with all laws, regulations and Centre rules and comply with all requests of the Manager and other staff as relating to the use of the facilities.
Guests must vacate their bedrooms by 10am on the day of departure so that rooms can be serviced. The Manager reserves the right to charge an extra night’s fee (or a lesser amount) for late vacation of the rooms. Furthermore, groups staying after the 3pm departure time will be charged $100 per hour.
If any property is left behind, the Manager may, at the sole risk and expense of the Hiring Party, remove, store or otherwise dispose of that property.
The Hiring Party is to complete & return the ‘Guest Accommodation Plan’ to the Manager on the first night of stay and agrees to familiarise the entire group with the safety information on fire and local wildlife and agrees to assume the fire warden role during their stay.
Unless prior arrangements have been made with the Manager, there will be no vehicle access available after 10pm (11pm for weddings) each evening until the following morning, except in an emergency.
Unless GST is expressly included, the consideration expressed to be payable under these conditions or any fee quoted by the Manager for any supply made under or in connection with the hire of the Centre does not include GST. GST on all amounts payable in respect of the use of the Centre is to be paid by the Hiring Party.