Privacy Policy – Noonaweena Lodge

At Noonaweena Lodge, your privacy is our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or stay with us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information when you book a stay with us, inquire about our services, or interact with our website. This information may include:

• Personal Details: Name, email address, phone number, and billing information.
• Reservation Details: Dates of stay, number of guests, room preferences, and special requests.
• Communication Records: Any inquiries or feedback you provide to us.
• Payment Information: We process payments securely via third-party payment gateways.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your booking.
• To communicate with you regarding your reservation, special requests, and any changes to your booking.
• To improve your experience at Noonaweena Lodge, including offering personalized services and responding to your feedback.
• To send you promotional materials, offers, or updates that you have opted into.

3. How We Protect Your Information

Noonaweena Lodge is committed to safeguarding your privacy. We take the following steps to ensure your information is protected:

Data Encryption: We use industry-standard encryption to protect your personal and payment information during online transactions.

• Secure Storage: Your personal data is stored securely, and we limit access to authorized personnel only.
• Third-Party Providers: We work with trusted third-party service providers who help us process bookings, payments, and other services. These providers are required to adhere to strict data protection standards.
• Confidentiality: We will not sell, rent, or share your personal information with any third parties for marketing purposes without your consent, unless required by law.

4. Sharing Your Information

We may share your personal information with trusted third-party providers in the following situations:

• To Process Bookings: For example, if we use a third-party booking system to manage reservations.
• For Legal Compliance: If we are required to do so by law or in response to a valid legal request.
• With Your Consent: We may share your information with other entities when you have given explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website performance. Cookies are small files stored on your device that allow us to remember your preferences and improve functionality. You can disable cookies through your browser settings, but this may affect the usability of our website.

6. Your Rights

As a guest or website visitor, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Update: Correct any inaccuracies in your personal information.
• Delete: Request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: Opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Changes to This Privacy Policy

Noonaweena Lodge reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed on how we are protecting your privacy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email - manager@noonaweena.com.au
• Phone - 0243761290
• Address - 1442 George Downes Drive Kulnura NSW 2250 (Darkinjung Country)